Legal

Privacy Policy

Last updated: April 9, 2026  ·  Mindmesh, Dubai, UAE

This Privacy Policy explains how Mindmesh ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or engage our services. We are committed to protecting your privacy in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.

1. Who We Are

Mindmesh is a digital agency based in Dubai, United Arab Emirates. We provide web development, Shopify store development, performance marketing, GoHighLevel CRM implementation, AI agents, and automation services.

Contact: info@mindmesh.co  ·  +971 52 668 1081

2. Information We Collect

We collect information in the following ways:

  • Information you provide name, email address, phone number, company name, and any details you share when booking a call, filling out a contact form, or engaging our services.
  • Automatically collected data IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs via cookies and analytics tools.
  • Communications messages sent via email, WhatsApp, or our booking platform.
  • Project-related data business information and assets you share with us during active projects (e.g. brand assets, ad account access, domain credentials).

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, manage, and improve our services
  • To respond to enquiries and book strategy calls
  • To send project updates and relevant communications
  • To send marketing updates (only with your consent)
  • To comply with legal and regulatory obligations
  • To analyse website usage and improve user experience

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and understand how visitors use our site. We use:

  • Essential cookies required for the site to function correctly
  • Analytics cookies to understand visitor behaviour (e.g. Google Analytics)
  • Marketing cookies to measure performance of ads (e.g. Google Ads, Meta Pixel)

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Sharing Your Information

We do not sell or rent your personal data. We may share it with trusted third parties only where necessary:

  • Service providers platforms we use to deliver services (GoHighLevel, Google Workspace, Meta Business Suite, Shopify)
  • Booking tools our calendar booking platform (LeadConnector/GoHighLevel)
  • Analytics Google Analytics for website performance data
  • Legal compliance if required by UAE law, court order, or regulatory authority

All third-party providers are required to handle your data securely and only for specified purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Typically:

  • Enquiry and booking data: up to 24 months
  • Client project data: for the duration of the engagement plus 3 years
  • Marketing data: until you unsubscribe or withdraw consent

7. Your Rights

Under UAE PDPL and applicable regulations, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time
  • Object to processing for specific purposes

To exercise any of these rights, email us at info@mindmesh.co. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted communications, restricted access controls, and secure storage practices. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Some of our service providers operate outside the UAE. Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UAE PDPL requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

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